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7 Cheviot Road, West Norwood
London SE27 0LF
[email protected]
Call: 020 7993 8116

Julia Finlay
Julia Finlay Osteopath
Complaints Procedure

If you have a complaint or concern about any aspect of your treatment, please let me know as soon as possible.

Please give me full details of your complaint and I will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards.

Make your complaint to me either in person, by phone 020 7993 8116, by letter or in an email ([email protected])

I will investigate your complaint during the following few days and will aim to:-

  1. Find out what happened and what went wrong.
  2. Make sure you receive an explanation and an apology if this is appropriate.
  3. Identify what I can do to ensure that this problem does not arise again.

In order to do this I may invite you to meet with me so that we can discuss the matter further and aim to resolve it promptly.

The Institute of Osteopathy Complaints Resolution Service If you feel uncomfortable complaining directly to me or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Institute of Osteopathy by ringing 0800 110 5857.

General Osteopathic Council If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 020 7357 6655. Please note that the General Osteopathic Council cannot award compensation.